Five Tips For Great Customer Service

Five Tips For Great Customer Service

by Kylie McKee Wheeler — Interactive Media Specialist | 2015-04-23 21:48:54

As we all know, when we have a good customer service experience we might tell one person, but if we have a bad one, we'll tell everyone we know. Therefore, the best way to get an edge on your competition in the remodeling industry is to give clients and potential customers EXCEPTIONAL customer service. And that means going "above and beyond" to get the job done, EVERY time. Here are five tips ... (Read More)

Active Listening  - The Key To Knowing Your Customer

Active Listening - The Key To Knowing Your Customer

by Kelly Wheeler — Creative Director | 2015-03-14 01:29:49

Do you ever wish you could read your customer's mind? Reading their thoughts is not possible. However, if you actively listen to what they have to say - their thoughts will be heard! How closely do you listen to your customers? Customer feedback is vital to your growth both as a company and as a trusted partner with your customer. Asking for feedback will open a door for them to voice their conce... (Read More)

It's Time To Make Change!

It's Time To Make Change!

by Kelly Wheeler — Creative Director | 2015-02-06 19:28:32

We are one month into the new year - and many of us jumped in with both personal and professional goals to conquer in 2015.   This ... (Read More)

Some Things Never Get Old!

Some Things Never Get Old!

by Kelly Wheeler — Creative Director | 2014-10-08 00:22:17

When it comes to maintaining a well-rounded marketing strategy, you must not forget the traditional standbys that still provide a powerful return on i... (Read More)

Four Tips To A Tactful

Four Tips To A Tactful "No"

by Kelly Wheeler — Creative Director | 2014-09-20 01:41:07

The truth is that saying no is often the best answer we can give AND it can be done in a very professional and tactful way.  It all comes down to “... (Read More)